Actually I have some friends helping me with customer support but all the drawing is just done by me! Which is the reason why we have to close ordering every now and then... because I cannot handle so many request!
Since it's just me, I try to work as fast as I can but I always want to deliver the best work possible... therefore I aim to deliver your hand-drawn pet portrait in about 5 days or so.
Sometimes I can take a little longer... but don't worry, when this happens is because I want to make sure everything is amazing!
When every order (even if you order a digital file or canvas) you will receive your digital copy to print as many times as you want.
If you order just the digital print, you will receive it via email in about 10 days or so... so watch out for my pals email! We don't want you to miss it!
If you order the canvas, we will send you the digital copy so you can approve it or ask for modifications... once you are happy with it we will send it to our printing partners
For the printing and shipping, time is about 4 days for printing and 7-12 days for shipping depending on the State where you live in
For orders in Canada/United Kingdom/Australia, shipping time is about 7-15 days as well
Sometimes working from a photo could let miss the essence of your pet but I'm always ready to make revisions FREE OF CHARGE until you are 100% satisfied with your pet's portrait!
I can put whatever colored background free of charge or I can draw an specific background... Just let me know in the designated space and I will work my magic!
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